Loti Privacy Notice

This Privacy Notice describes how Loti Services, Inc. ("Loti," "we," "us," or "our") processes personal information in connection with our website at https://loti.com/, our other online or offline offerings that link to this Privacy Notice, and our communications with you, including email, phone, video chat, and SMS (collectively, the "Services").

This Privacy Notice explains how we collect, use, disclose, and protect personal information when you interact with Loti. We are committed to safeguarding the personal information you share with us.

Updates to This Privacy Notice

We may update this Privacy Notice from time to time in our sole discretion. If we make changes, we will post the updated Privacy Notice on our website and update the "Last Updated" date. Where required or appropriate, we may also notify you of material changes through other communications, such as email, phone, video chat, or SMS.

Personal Information We Collect

We collect personal information that you provide to us directly, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.

Personal Information You Provide to Us Directly

We may collect personal information that you voluntarily provide when you interact with the Services, including:

Contact Information
Such as your name, email address, phone number, mailing address, and other information you choose to provide when downloading resources, requesting information or support, creating or managing an account, scheduling consultations, or communicating with us via web forms, phone calls, SMS/text messages, email, web chat, or video conferencing tools.

Purchases
Information associated with purchases, including billing details and transaction information. Payments are processed by third-party payment processors. We do not store payment card numbers, but may receive related information such as billing address and payment status.

Communications
Information you provide through email, phone calls, SMS/text messages, video chats, web chat tools (including AI-assisted chat), support tickets, or contact forms. Communications may be recorded or transcribed where permitted by law for quality assurance, training, compliance, or service delivery purposes.

Surveys and Feedback
Information you provide if you participate in surveys, questionnaires, or feedback requests.

Interactive Features
Information you submit through newsletters, messaging tools, blogs, social media pages, downloadable resources, or our online knowledge library. Information shared through public-facing features may be visible to others.

Web Chat and AI Tools
Content of interactions with our web chat tools, including AI-powered chat or virtual assistants, used to provide, maintain, improve, and secure the Services.

Events and Promotions
Information provided in connection with sweepstakes, contests, conferences, trade shows, webinars, workshops, or other events.

Business and Employment
Information collected in connection with business development, strategic partnerships, or job applications, including resumes and CVs.

Personal Information Collected Automatically

When you use the Services, we may automatically collect:

Device and Network Information
Including IP address, browser type, operating system, device identifiers, cookie identifiers, Internet service provider, language preferences, and approximate or precise location information, where permitted by law.

Usage Information
Such as pages viewed, features used, links clicked, searches performed, time spent, and interaction patterns.

Cookies and Similar Technologies
We and third parties may use cookies, pixel tags, web beacons, and similar technologies ("Technologies") to collect information automatically.

Personal Information Collected from Third Parties

We may collect personal information from third parties, including when you access the Services through a third-party service and make information available via your privacy settings.

How We Use and Disclose Personal Information

We use and disclose personal information for legitimate business purposes related to operating, maintaining, and improving the Services, communicating with you, complying with legal obligations, and protecting Loti, our users, and others.

Information Sharing Limitations

We do not sell, rent, or trade personal information.

SMS consent, phone numbers, and messaging data are not shared with third parties or affiliates for marketing purposes.

Contact Us

Email: rebuild@loti.com

Phone: 888-488-LOTI (5684)